Welcome to Tommy Hilfiger Shop! We’re dedicated to providing you with timeless fashion, exceptional quality, and a seamless shopping experience. Below, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you need further assistance, feel free to contact our customer service team at [email protected].
Product Information
What types of products do you offer?
We offer a wide range of Tommy Hilfiger products, including Backpacks, Bags, Travel Accessories, Boat Shoes, Boots, Briefcases, Clothing, Coats & Outerwear, Dresses, Duffle Bags, Flats, Handbags, Heels, Hoodies & Sweatshirts, Jeans, Jumpsuits & Rompers, Loafers, Luggage, Lumbar Packs, and Pants. Our collections are curated to reflect classic American style with modern convenience.
Are your products authentic Tommy Hilfiger items?
Yes, all our products are 100% authentic Tommy Hilfiger items. We pride ourselves on offering genuine, high-quality fashion that embodies the brand’s legacy of optimism and reliability.
Shipping & Delivery
Where do you ship to?
We ship globally to most regions, excluding Asia and a few remote areas. Our goal is to make Tommy Hilfiger style accessible to customers worldwide with reliable delivery options.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: Costs $12.95, delivered via DHL or FedEx within 10-15 business days after dispatch. Ideal for faster delivery.
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch. Perfect for economical shopping.
How long does order processing take?
Orders are processed within 1-2 business days. Delivery times begin from the date of dispatch and may vary slightly based on your location and customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact our customer service at [email protected] to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, certain items like footwear and intimate apparel may not be eligible for return unless defective. Please check the product description or contact us for details.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
How do I create an account?
You can create an account during checkout by providing your email and setting a password. This allows you to track orders, save favorites, and enjoy a faster shopping experience.
Is my payment information secure?
Absolutely. We use advanced security measures to ensure your payment details are safe. We do not store sensitive information like credit card numbers on our servers.
General Questions
How can I contact customer service?
Reach us at [email protected] for any queries. We’re here to help with orders, products, or any other concerns.
What is your company address?
Tommy Hilfiger Shop is located at 2760 University Hill Road, APPLEGATE, US 95703. Feel free to write to us if needed.
Note: Our services are designed for globally-minded individuals who value style and convenience. We strive to reflect Tommy Hilfiger’s classic American optimism in every aspect of your shopping journey.